Frequently Asked Questions
1. Is our cargo insured?
Yes. We offer cargo insurance as an optional service to protect your shipment against loss or damage during transit. If you would like your cargo insured, please request this when scheduling your pick-up. Rates vary based on coverage and shipment details. For international shipments, written confirmation from Master Logistics is required for insurance coverage to apply. Please note that deductibles may apply.
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2. Can you schedule the delivery appointment with my customer?
Absolutely. We can coordinate directly with your customer to schedule delivery, ensuring the cargo arrives on time and according to their availability.
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3. When is the best time to schedule a pick-up?
We recommend scheduling your pick-up at least 48 hours in advance to ensure availability. For urgent needs, we can arrange expedited pick-up upon request.
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4. Can we use our own broker?
Yes. You may use your own broker or your customer’s broker if preferred. We are experienced in working with third-party brokers and can coordinate all necessary arrangements to ensure a smooth process.
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5. Can we use different types of transport for the same shipment?
Yes. In many cases, using multiple transport modes—such as combining truck, rail, and air—can be a cost-effective solution. However, it’s important to note that this may extend transit time depending on routing and handling requirements.
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6. What areas do you service?
We provide nationwide coverage across all 50 U.S. states, as well as cross-border services to and from Canada and Mexico. We also offer international shipping solutions to destinations worldwide.
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7. Do you handle customs clearance for international shipments?
Yes. Our customs brokerage team can manage all documentation and clearance procedures, helping you navigate complex regulations and avoid delays at international borders.
